Reference

mega118 Legal Terms for Indonesian Accounts

Your rights and our obligations on mega118 are set out in this legal section — covering account terms, data retention, cookie use and access conditions that depend on…

Account TermsData & Cookie PolicyAccess depends on local lawDANA, OVO, GoPay & QRIS scopeContact & Rights Requests
mega118 mega118 Legal Terms for Indonesian Accounts
LEGAL CONTACT PATHS

Reach Us for Policy and Rights Questions

If you need to submit a data access request, raise a dispute about account terms or ask how a specific policy clause applies to your account, our support team is available around the clock. Reach us through live chat inside your account dashboard, via email at our dedicated legal contact address, or through the in-app help path on mobile — all three routes connect to the same compliance-aware support staff who handle policy matters.

Team online

Live Chat

Access live chat directly inside your account dashboard, 24 hours a day. This is the fastest path for urgent legal or account-access questions that need same-session resolution.

Email Support

Send detailed policy or data-rights requests to our legal contact email. We aim to respond within 48 hours and confirm receipt the same business day your message arrives.

In-App Help

On mobile, open the help menu from your account profile screen. The legal and policy section routes your message directly to the compliance support team, not a general queue.

POLICY HANDLING DETAIL

Six Ways We Manage Your Legal Rights

Our approach to legal compliance covers data security, cookie consent, account integrity and your right to request corrections or deletion.

Data Retention

Account and transaction data — including DANA, OVO and QRIS payment records — is retained only for the period required by applicable law, then deleted or anonymised on a rolling schedule.

Cookie Policy

We use session and analytics cookies to keep your account login active and improve page load times. You can manage cookie preferences from the settings panel in your account profile at any time.

Account Security

Phone verification is required before your account is activated. Two-step confirmation applies to withdrawal requests, including those routed through GoPay, bank transfer or virtual account.

Data Access Requests

You may request a copy of the personal data we hold on your account at any time by contacting support via live chat or email. We process these requests within 30 days of verification.

Policy Updates

Amendments to these legal terms are posted to your account notification centre at least seven days before they take effect. Continued account use after that date constitutes acceptance of the revised terms.

Dispute Resolution

Account-related disputes, including those involving wallet transactions via QRIS or BCA, BRI, Mandiri and BNI bank transfer, are reviewed by our compliance team before any escalation pathway is offered.

Your Legal Questions About mega118 Answered

These are the questions we see most often about the legal terms on mega118, covering account rights, data handling, cookie consent and what to do when a policy point is unclear.

When you complete phone verification and open your account, you accept our full terms of service and privacy policy. Access to all features, including DANA and GoPay wallet links, depends on local law in your region.

We store your account data, transaction history and payment method records for the period required by applicable regulations. Data is not sold or shared with third parties outside of payment processing and fraud prevention purposes.

Yes. Submit a deletion request through live chat or email support. We verify your identity first, then process the request within 30 days. Note that some transaction records may be retained where local law requires it.

We use session cookies to keep your login active and analytics cookies to monitor page performance. You can review and adjust your cookie preferences at any time from the settings panel inside your account profile.

Eligibility to use the platform and access features such as Live Roulette or Basketball Betting depends on local law. We do not make eligibility determinations on behalf of individual accounts — that assessment rests with you.

Policy amendments are published to your in-account notification centre at least seven days before the new terms take effect. You can also check this legal page directly for the most current version at any time.

Raise disputes through 24-hour live chat inside your account dashboard or by emailing our legal support address. The compliance team reviews wallet disputes — including QRIS, OVO and bank transfer cases — before any escalation.